Common Issues

**Check format**: Ensure your file is CSV or XLSX

**Check headers**: Column headers must match CRM field names

**File size**: Files over 10MB may need to be split

**Encoding**: Use UTF-8 encoding for special characters

**Check daily limit**: Verify you haven't hit your plan's daily email limit

**Check email address**: Ensure the contact has a valid email

**Check integration**: Verify your email integration is connected

**Check status**: Ensure the automation is set to "Active"

**Check conditions**: Verify the trigger conditions match

**Check plan limits**: You may have reached your automation limit

**Clear browser cache**: Try clearing your cache and cookies

**Check network**: Ensure you have a stable internet connection

**Try another browser**: Test in Chrome, Firefox, or Edge

Try [resetting your password](/knowledgebase/password-reset)

Check if 2FA is blocking access

Contact support@kamililabsllc.com for account recovery

Common Issues and Solutions